Plans and your free trial

This article explains SermonWave's plans and free trial, and how to choose, change or cancel a plan from your dashboard.

Who it's for#

Org Admins and whoever pays for SermonWave at your church. Anyone at your church can view the Plan & Billing screen, but only Org Admins can change it.

Before you start#

• Sign in at dashboard.sermonwave.com with an Org Admin login.
• Have a payment card ready when you're ready to choose a plan. Payments are handled by Stripe.
• For the SW1 hardware plan: a shipping address in the United States or Canada.

The free trial#

Every new account starts with a 14-day free trial when you sign up. No credit card is needed.

• Unlimited use. Translate as many services as you like.
• One device: a Web device, an SW1 box, or OBS.
• Live captions, translated audio, your sermon archive and public pages.

A banner at the top of the dashboard shows how many days are left. Your Org Admins get reminder emails 3 days and 1 day before the trial ends.

When the trial ends#

• Live translation and new recordings pause. Devices can't go live until you choose a plan.
• Nothing is lost. Your sermon archive, listener page and sermon pages stay online, and you can still sign in to the dashboard.
• Your Org Admins get a "Your SermonWave trial has ended" email.

Choose a plan at any time to go live again.

The plans#

• Plans stack. Mix and match on one monthly subscription. For example, Web + SW1 hardware is $250/month for one web device and one SW1.
• Extra devices are add-ons to a plan. You can add extras only to a plan you have.
• Web devices include browser devices and OBS plugin devices.
• Video: video capture is coming soon. The Video plan's device works as a web device today. Video features switch on for Video subscribers when they're released.
• Prices are in US dollars per month. Taxes may be added where required.
• No plan limits how many services, hours or listeners you have.

Screenshot coming soon

Choose a plan#

1. Go to Manage → Plan & Billing. You can also click Upgrade or Choose a plan in the banner.
2. Under Choose your plans, switch on Include this plan for each plan you want.
3. Use + and − to add extra devices to a plan.
4. Check the Monthly total.
5. Click Continue to checkout. Stripe's secure checkout page opens.
6. Enter your card. If you chose the SW1 hardware plan, also enter your shipping address and phone number. Have a promotion code? You can enter it here.
7. Complete the payment. You return to the dashboard and see "Thank you! Your plan is active."

Upgrading during your trial: if more than 2 days of your trial are left, your card is saved now and your first payment is taken on the day your trial would have ended. The Plan & Billing screen shows "Your first payment of … is on …". Your plan's devices are available right away. With 2 days or less left, the first payment is taken at checkout.

Add a device or change your plan#

1. Go to Manage → Plan & Billing. The screen now says Change your plan.
2. Turn plans on or off, or change the number of extra devices.
3. Click Update plan and confirm.

Changes take effect immediately. You're charged or credited the difference for the rest of the billing period.

When you try to add a device and your plan is full, SermonWave shows what you need. For example, "One more Web device: $25/mo". Org Admins with a plan can click Add now for $25/mo (or the matching price) to add it on the spot.

Adding the SW1 hardware plan later: fill in the SW1 shipping address on the Plan & Billing screen and click Save address first. Then add the plan.

Manage billing: card, invoices and cancellation#

Click Manage billing on the Plan & Billing screen. A secure Stripe page opens where you can:

• update your payment card,
• see and download invoices,
• cancel your subscription.

Cancelling#

• Your subscription stays active until the end of the period you've paid for. The Plan & Billing screen shows "Cancels on …" until then.
• After that, live translation and new recordings pause. Your archive and public pages stay online.
• Changed your mind? Choose a plan again on the Plan & Billing screen. Changing plans before the end date also undoes a pending cancellation.

Per our Terms of Service, if you're not satisfied, you can contact us within 30 days of your first paid charge for a refund of that charge.

If a payment fails#

1. The banner shows "Your last payment failed. Update your card to keep going live." Your Org Admins also get an email.
2. Live translation keeps working for now. Stripe tries the card again over the next days.
3. Click Update card in the banner, or Manage billing, and update your card.

If the payment still can't be collected, the subscription is canceled for non-payment and live translation pauses. This happens when Stripe's retries run out, or 14 days after the first failed payment at the latest. To go live again, update your card and choose a plan.

Troubleshooting#

"Only a church admin can change the plan." Your login has the User role. Ask an Org Admin.

"You already have a subscription. Change it on this page instead." You already pay for SermonWave. Use Update plan instead of checking out again.

"You have 2 web devices but this plan allows 1." Delete devices you don't use first, or keep more extra devices on the plan.

"Checkout canceled. Nothing was charged." You left the Stripe page before paying. Start again with Continue to checkout.

"Your card was declined." Update your card under Manage billing and try again.

"We can only ship to the United States and Canada right now." SW1 boxes ship only to those countries. Use a Web device or the OBS plugin instead.

FAQ#

Is there a free plan?#

No. The free trial lasts 14 days. After it ends, your archive stays online, but going live needs a paid plan.

Is there a contract?#

No. Billing is month to month. Change or cancel any time.

Our church joined before self-serve plans existed.#

Your Plan & Billing screen may say Grandfathered. You keep unlimited devices and live translation, and there's nothing to buy.

Who gets billing emails?#

Your church's Org Admins.