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SermonWave works best when the people who run Sunday morning can sign in on their own. This article shows how to add a team member and which role to give them.
Who it's for#
Org Admins. If you created your church's account, you are already an Org Admin.
Before you start#
- You need the Org Admin role. Users with the User role can't add people.
- For each person, have their first name, last name and email address.
Step 1 — Add the user#
- Click Manage in the top menu. The Users tab opens.
- Click Add User.
- Fill in First Name, Last Name and Email. Phone is optional.
- Check the Username. It fills in automatically from the part of the email before the @. You can change it.
- Choose a Role: User or Org Admin. See the table below.
- Leave Active account switched on.
- Click Save.
Step 2 — Share the sign-in details#
After saving, a User Created box shows the Username and a Temporary Password.
- Copy both right away. The temporary password is only shown once.
- Send them to your team member in a private way, such as a text message or in person.
- Tell them to sign in at dashboard.sermonwave.com.
- Ask them to change the password after their first sign-in, in the profile menu at the top right → Profile → Change Password.
If you lose the temporary password, click Reset Password next to the person in the Users list to make a new one.
Choosing a role#
| What they can do | User | Org Admin |
|---|---|---|
| See Home, Events, Devices, Links and Library | Yes | Yes |
| Open and run an existing web device on Sunday | Yes | Yes |
| Create and share links and QR codes | Yes | Yes |
| Rename events, change visibility (Public, Unlisted, Private) and delete events | Yes | Yes |
| Change their own name, email, photo, password, language and theme | Yes | Yes |
| Add or delete web devices, connect OBS | No | Yes |
| Change device settings and start, stop or arm an SW1 from the dashboard | No | Yes |
| Add, edit, deactivate users and reset passwords | No | Yes |
| Edit the church profile, logo and sermon summary emails | No | Yes |
| Choose or change the plan and manage billing | No | Yes |
Give the User role to volunteers who start the web device on Sunday, staff who share QR codes, and anyone who just needs to look things up.
Give the Org Admin role to your tech director, your church administrator and whoever handles billing. Keep at least two Org Admins so you're never locked out.
Trial reminders and other account emails go to your church's Org Admins. You can set who gets sermon summary emails separately under Manage → Notifications.
Troubleshooting#
"Username already taken." Usernames are unique across all of SermonWave. Try the person's full email address, or add your church's name.
"Email already in use." That email already belongs to a SermonWave login, maybe at another church. Use a different email, or contact support.
I don't see the Add User button. Your login has the User role. Ask an Org Admin to add the person or to change your role.
My team member can't sign in. Check that they use the username, not their email, unless the two are the same. Check that their account is Active in the Users list. If needed, click Reset Password and send them the new temporary password.
FAQ#
Is there a limit on how many users we can add?#
No. Plans limit the number of devices, not users.
Can a user belong to two churches?#
A login belongs to one church. See Multiple campuses.
How do I remove someone?#
Deactivate them. See Users and roles.